Tony is the Principal of the Practice. He has a background in a number of different areas of legal practice but now concentrates on property work.
Tony is a first class honours degree graduate of the University of Wales and qualified as a solicitor in 1981. Ten years later he opened his Practice in Ventnor after moving to the Island in 1989, and has lived and worked here ever since.
Sandra is a senior Solicitor practising in all aspects of Wills, Probate and Affairs of the Elderly.
Sandra obtained an Honours Degree at Trent Polytechnic in Nottingham in 1986 and qualified as a Solicitor in 1990.
After practising in London and the birth of her son, Sandra moved to the Island in 1999 and joined the practice in 2006.
F.Inst PA, Residential Conveyancing
Wendy is a conveyancing executive dealing in all areas of residential conveyancing, having attained her Specialist Paralegal Practitioner's Qualification at the University of West England (Bristol) and is now a Fellow of the Institute of Paralegals.
Wendy has over 25 years experience within Solicitors Legal Practice and joined A J Careless in 1991.
Ian is a Chartered Legal Executive with over 25 years experience. He began his career on the Island in 1990 before qualifying as a Legal Executive in 1998.
Ian specialises in drafting Wills, Lasting Powers of Attorney and assisting families with the administration of estates. Over the years he is proud to have helped families from generation to generation.
Away from work, Ian is married with two young daughters and enjoys fell walking in the Lake District and family holidays in the Yorkshire Dales.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If following this you are still not satisfied we can provide you with a copy of our full complaints procedure. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
• Within six months of receiving a final response to your complaint
• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.